A LITTLE HELP, RIGHT HERE
How can we help?
Account questions, technical hiccups or a moment to pause.
Tell us what you need, without sharing sensitive information.
Good to know
I cannot sign in.
Check your email and password, or request a password reset. If you have activated an account break, login remains blocked until it ends. There is no Google sign-in or email-verification step.
Where are my Play Credits?
Your profile shows the server-recorded balance and recent credit activity. The 100,000-credit welcome amount is issued once. Credits cannot be purchased, transferred or redeemed.
How do I find a game?
Browse the 70-game collection or search by title or theme. Select a cover to open the game; if you are signed out, the account window opens first.
A game or round did not load.
Check your connection and use the player's retry control. It preserves the same round identifier. Do not repeatedly submit new rounds. Include a non-sensitive reference when reporting an issue.
I want to take a break.
Use the account controls on Player Care for an immediate break. A message here is saved as a request and does not automatically block an account.
Open Player CareOur product contact: hello@nbsuperstore.com
Send a request
Send your question to our support inbox and keep the reference shown after submission.